Delivery & Returns

Delivery Information

All deliveries to the UK are free of charge!

We pride ourselves on fast dispatch and we aim to send out within 24 hours. If the order is placed after 8:00am on a Friday your order will be dispatched on the following Monday. 

Hermes Signed For/Tracked Delivery is available on all orders (excluding Furniture and Dog Shop items) for £4.99.

Furniture delivery begins at the beginning of February and will then be dispatched daily taking 3 working days to reach you.

Delivery outside the UK (excluding furniture)

Europe Tracked £14.99

Rest of the World Tracked £39.99 (this is a standard price, we will refund any difference if price charged by the courier is lower)

Returns & Refunds

In the unfortunate event that you are not completely satisfied, we will do our best to resolve it as quickly as possible. Simply get in touch and we will be happy to help.

If you are unhappy with your purchase, please return it in the original packaging within 14 days to receive a full refund. Return postage will not be refunded unless the goods are faulty or you have received the wrong item.

For information regarding the return of furniture please contact us before ordering if you have any questions.